Four ATMS/LIVE machines at PenAir Credit Union locations have been closed and the Santa Rosa County Sheriff’s Office is investigating after skimming devices were found in the machines.
SRSO was notified of the incident on July 30, 2024. According to a SRSO press release, the credit union immediately secured the affected ATMs and notified the appropriate authorities, including local law enforcement, and are in the process of notifying regulatory bodies. They have inspected all of their ATM/LIVE Teller locations and no other machines have security concerns or evidence of skimmers.
“The investigation is currently ongoing, and we are working closely with the bank to gather all necessary information. At this stage, we do not have photos or further details about the culprits that we can share,” the sheriff’s office said in a press release. “We are working to ensure those responsible are identified and apprehended.”
The affected ATMs at the credit union’s Woodbine (5 Points), 9th Avenue, and two Garden Street locations. PenAir is actively working on replacing the damaged equipment and ensuring they are working properly before bringing these machines back into operation. The press release said the bank anticipates having them operational again in the next 24-48 hours, pending the completion of the investigation and equipment installation.
All other locations are still operational.
“Outage Alert: ATM/LIVE machines at our Woodbine, 9th Avenue, and Garden Street locations are temporarily unavailable,” PenAir said on its website. “We will have them back in operation as soon as possible. We apologize for any inconvenience and appreciate your understanding.”
The bank recommends that anyone who suspects unauthorized activity on their accounts contact their financial institution immediately. Pen-Air is in the process of notifying affected customers directly, returning funds, and providing guidance on how to monitor and secure their accounts.
“We encourage all our members and those in our community to review their account statements and transaction history for any unauthorized activity,” the press release said.
