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Area Consumers Rank Sacred Heart Highest for Quality and Reputation

Consumers in Escambia and Santa Rosa counties have chosen Sacred Heart Health System as the hospital with the best overall quality and reputation.

As a result of the strong consumer preference for Sacred Heart, National Research Corporation has named Sacred Heart as a winner of the company’s 2013-2014 Consumer Choice Award. This marks the 14th consecutive year that Sacred Heart has won the award for its top consumer ratings in the Pensacola area market.

The award was announced in the Oct. 21st edition of Modern Healthcare magazine. National Research identifies hospital thatthat healthcare consumers have chosen as having the highest quality and image in markets throughout the U.S.

The survey showed Pensacola area consumers preferred Sacred Heart for their healthcare needs by a 2-1 margin over other area hospitals. Consumers also rated Sacred Heart as having the best quality, best doctors and best reputation, again by a margin of more than 2-1.

“This award from National Research reflects Sacred Heart’s continued focus on patient satisfaction, patient outcomes and providing quality services that meet community needs,” said Susan Davis, president and CEO of Sacred Heart Health System.  “This honor would not be possible without the compassionate care shown by our doctors, nurses and staff.”

            The survey was an internet-based questionnaire and responses gathered from September 2012 through August 2013.

“We are thrilled to offer this annual award because we understand how important the role of reputation plays in healthcare consumer decision-making,” said Susan L. Henricks, president and chief operating officer at National Research. “These winners have done an outstanding job of representing their organizations in terms of high quality care, improvement initiatives, and positive consumer perceptions and experiences. We congratulate the winning hospitals in receiving this honor.”

For more information about Sacred Heart Health System, call (850) 416-1600, visit online at www.sacred-heart.orgor follow us on Facebook. More information about the National Research Market Insights/Ticker survey can be found at

About Sacred Heart Health System

Sacred Heart Health System is known for providing high-quality, compassionate health care to children and adults in Northwest Florida. SHHS’s hub is a 466-bed acute care facility located in Pensacola, Florida, which includes Sacred Heart Hospital, Sacred Heart Children’s and Women’s Hospital, a Level II Trauma Center, an accredited Chest Pain Center and a Cancer Center affiliated with MD Anderson Cancer Network. The Health System also includes a 58-bed hospital near Destin, FL, a 25-bed hospital in Port St. Joe, FL, and a large regional network of physicians stretching across 200 miles of the Gulf Coast from Foley, Alabama to Apalachicola, Florida.

Sacred Heart is part of Ascension Health, the nation’s largest system of not-for-profit health care facilities.  For more information, visit online at  

This article originally appeared on Santa Rosa Press Gazette: Area Consumers Rank Sacred Heart Highest for Quality and Reputation

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